FAQ and helpPayments

If your payment has a problem

What happens to your money, and what to do next.

You closed the payment window

If you close the Razorpay window before paying, no money is taken.

Your payment failed

Check your bank app first. If no money left your account, try again with another UPI app or a card.

Money was taken but no report

Please do not pay again. Contact us with the UPI reference number, and we will make your report or return your money.

Refunds

A refund goes back to the account you paid from. Banks usually take 5 to 7 working days to show it. Read the refund policy.

After you pay

Next, sign in with Google or with the code sent to your phone, so your report is saved in My reports.

Our team never asks for your UPI PIN, card PIN or OTP.